Privacy Policy

At Total Turf Maintenance, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://totalturfmn.com/) or use our services.

1. Information We Collect

We may collect personal information when you:

• Fill out a contact form
• Request a quote or service
• Call, email, or communicate with us directly
• Opt in to receive SMS/text messages
• Interact with our website
  
  

Types of information we may collect include:

• Name
• Phone number
• Email address
• Property address
• Service details or project information
• Any additional information you voluntarily provide
  
  

We may also collect non-personal data such as browser type, IP address, and website usage to improve user experience.

2. How We Use Your Information

Your information is used to:

• Respond to inquiries and provide estimates
• Schedule and deliver services
• Communicate regarding your project
• Send service updates, appointment reminders, and important notifications
• Send marketing or promotional messages (only if you opt in)
• Improve our website and services
  
  

3. SMS/Text Messaging Compliance

By providing your phone number and opting in, you consent to receive text messages from Total Turf Maintenance, which may include:

• Appointment confirmations and reminders
• Service updates and notifications
• Follow-ups regarding services
• Promotional or marketing messages (if you have opted in)
  
  

Message Frequency: Message frequency may vary depending on your interaction with us.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you re-subscribe.

Help Instructions: For assistance, reply HELP or contact us directly at 952-683-1985 or office@totalturfmaintenance.com.

Consent: Your consent to receive SMS messages is not a condition of purchase or service.

Data Use: We do not sell or share your phone number or SMS consent data with third parties for marketing purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

• Trusted employees and contractors involved in delivering services
• Service providers assisting with website hosting, CRM systems, or communication tools
• Legal authorities if required by law
  
  

All third parties are expected to maintain confidentiality and protect your data.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

• Enhance your browsing experience
• Analyze website traffic
• Improve website performance
  
  

You can adjust your browser settings to disable cookies if you prefer.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. While no method of transmission is 100% secure, we implement appropriate safeguards to protect your data.

7. Your Rights and Choices

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information (where applicable)
• Opt out of marketing communications, including SMS messages
  
  

To make a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy, please contact us:

Total Turf Maintenance
28410 Foliage Ave
Scott and Dakota Counties 55057, United States
Phone: 952-683-1985
Email: office@totalturfmaintenance.com